Updated Policies to Serve Our Patients Better

Updated Policies to Serve Our Patients Better

At Olivera Weight Loss, our mission is to offer the best professional medical service to our patients. In order to more effectively serve our patients both new and old, we have instituted a few small adjustments to our approach. Follow along here for a look at the exciting new ways in which Olivera Weight Loss will be serving our patients:

Every New Patient Appointment Slot is Secured
Please note that a scheduled appointment is a specific time slot reserved just for you in our schedule. Due to limited new patient appointments, effective April 1, 2021, we collect a nonrefundable $25 deposit from each new patient to secure your appointment time. Your deposit will be credited towards your appointment fee once your consultation is completed. Patients who do not show up to the appointment or cancel with less than 24 hours notice will not be refunded the deposit.

Minimize Wasted Appointments
Appointments are limited, and supporting each other in achieving health means ensuring that no appointment slot is wasted. If you must cancel your appointment, we respectfully request at least 24 hour notice. Effective April 1, 2021, missed appointments, or appointments cancelled without 24 hour notice, will incur a fee of $25.

New and Convenient HIPAA Compliant Uploading Options for Labs and Forms
We make it easy to submit any necessary forms or labs so that each patient can arrive at their appointment stress-free and certain that the paperwork is already in order. Visit our website’s front page to find the link: “Questions? Need to send us labs or forms?” Just click “Contact Us” to access a HIPAA-compliant, easy-to-use form for safely and securely uploading any necessary files.

We offer our heartfelt thanks to all of our patients for trusting us with their care. As part of our 40 years of service to our patients and our community, we solemnly promise to always strive to serve you in the best, most effective ways possible. Make your next appointment now, secure in the knowledge that we are here to make your journey as painless as possible.

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Send us a Document / Message

If we requested that you to send us a document (such as lab results) or if you have a private message to convey, please use the HIPAA-compliant form below to send it to our office safely and securely. All information provided will be kept strictly confidential.